Terms and Conditions

1. About these terms

These terms apply to all services that Starting 5 (“we”, “us”), a studio based in Cape Town, South Africa, supplies to its clients (“you”). If you accept a quote or pay a deposit, you accept these terms.

2. Quotes and scope

Prices from the online quote builder are estimates, not contracts. Work starts once a written scope and price have been agreed and the deposit has been paid. Advanced features need a custom quote. Any work outside the agreed scope is quoted separately before we do it.

3. Prices

All prices are in South African rand. Third-party costs are not included unless they are specifically quoted. These include domains, hosting, ad spend, paid software, subscriptions, premium assets and third-party integrations.

4. Payment

• Once-off projects: a 50% deposit before work starts, and the remaining 50% on completion, before the final files are handed over or the site goes live.
• Monthly services: billed monthly in advance.
• Invoices are due within 7 days.
• Late payments may be charged interest at 2% per month, within the limits the law allows. We may pause work while an account is overdue.

5. Monthly services and cancellation

Monthly services continue until either party cancels with 30 days’ written notice. Fees for the notice period still apply. Consumers keep any cancellation rights they have under the Consumer Protection Act.

6. Revisions

Each project includes the number of revision rounds stated in your quote or package. More rounds, or changes to the agreed scope, are quoted separately.

7. Your responsibilities

You agree to give us content, feedback, approvals and access on time. You confirm that you own, or have the right to use, everything you send us. Timelines are estimates and move with any delays in feedback or content.

8. Ownership

Ownership of the final deliverables passes to you once you have paid in full. Until then, all work remains ours. Third-party assets, such as fonts, stock images, plugins and software, stay under their own licences. Unless you ask us not to in writing, we may show the finished work in our portfolio and on social media.

9. No guaranteed results

We do not guarantee search rankings, AI-search citations, advertising leads, traffic or sales. Our work improves your foundations and presentation, but results depend on factors outside our control.

10. Limitation of liability

As far as the law allows, we are not liable for indirect or consequential loss, including lost profits, data or business. Our total liability for any claim is limited to the fees you paid us for the service concerned in the 3 months before the claim. Nothing in these terms limits any right you have under the Consumer Protection Act or other law that cannot be excluded.

11. Ending a project

Either party may end a project in writing if the other seriously breaches these terms and does not fix the breach within 14 days. You pay for work done up to that date, and deposits cover work already started.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

13. Contact

Email: starting5.sa@gmail.com

WhatsApp: +27 69 638 0798